At Bastion Distribution, our top priority is ensuring your complete satisfaction with every purchase you make. We understand that sometimes, despite our best efforts, a return may be necessary. That's why we have implemented a comprehensive returns policy to make the process as easy and convenient as possible for you.
Please note that our return window is 90 days from the date of delivery.
Free Returns for Warranty Items
If your item is covered under warranty, you are eligible for free returns. We stand behind the quality and performance of our products, and we want to ensure that you are completely satisfied. If you need to return a warranty item, simply contact our dedicated customer service team. They will guide you through the return process and provide you with a prepaid shipping label for your convenience. We want to make it as hassle-free as possible for you to receive a replacement or refund for your warranty item.
Exchanges
In addition to our free returns for warranty items, we also offer exchanges for eligible products. If you wish to exchange an item, please reach out to our customer service team. They will check the availability of the desired item and assist you with the exchange process. Our goal is to ensure that you have the product that best meets your needs, and we will provide you with clear instructions on how to return the original item and complete the exchange.
Store Credits
Currently, we do not offer store credits as part of our returns policy. However, we are constantly evaluating and improving our policies to better serve our customers. We understand that store credits can be a convenient option for some, and we are actively considering implementing this feature in the future. We appreciate your patience and understanding as we work towards enhancing our returns process.
Notice
Please note that our warranty and returns policy applies only to retail purchases made directly through Bastion Distribution. Returns and exchanges are not available for purchases made through third-party sellers or other distribution channels.
If you have any questions or require further assistance regarding our returns policy, please do not hesitate to contact our customer service team. We are here to help and ensure that your shopping experience with Bastion Distribution is a positive one.
