Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
All of our products are proudly manufactured in China and distributed throughout the United States.
What should I do if my product is damaged?
If your product arrives damaged, please contact us right away with photos or video showing the damage. Once we receive proof, we will provide a free replacement in accordance with our shipping-damage policy.
I ordered the wrong product. Can I do an exchange for a different one?
We don’t offer direct exchanges due to the varying prices of our products. However, you are welcome to return your item for a full refund—as long as it’s within its warranty period and the warranty has not been voided—and then place a new order for the item you want instead.
The carrier misplaced my package despite my special instructions. I need a replacement!
We understand how frustrating this can be. However, if a carrier does not follow placement instructions or mishandles delivery, we are not liable for lost or missing packages. You may wish to contact the carrier for further assistance, as they can provide more detailed delivery information.
My package was stolen! Can you send a replacement?
We can provide a free replacement only once we receive sufficient proof of carrier error or theft. This can be either:
Documentation from the carrier confirming the issue, or
A completed police report listing theft as the reason for the missing package.
Once one of these is provided, we will be happy to assist further.
I was using my jack and the leg bent! Can you tell me where to buy another?
Damage caused by use, wear and tear, accidents, or weather conditions is not covered under our warranty. Unfortunately, we do not sell internal component replacement parts (such as drop legs, gears, motors, or internal plastic components). Only the replacement parts listed on our website or online channels are available.
A tree fell on my jack and broke it! Can I get a replacement?
We’re sorry to hear that happened! However, damage resulting from accidents or weather events is not covered under our product warranty. Because of this, we’re unable to offer a replacement for this type of damage.
Hey, I saw that the scissor jack I ordered just went on sale by 40%! Can you refund me the difference?
Yes! If your purchase was made within 2 weeks prior to the sale, you qualify for our price-match policy. We will partially refund your order to match the new sale price. Just reach out to us with your order details and we’ll take care of it.
I paid for faster shipping, and it came a day late!
If expedited shipping doesn’t arrive by the guaranteed delivery date, we will promptly refund your shipping cost. Please contact us with your order information so we can assist.
2. ELECTRIC TONGUE JACKS
What is the warranty period for my electric tongue jack?
The warranty length depends on the jack model:
BJ3500CB (Premier Model) — 2-year warranty from date of purchase.
BJ3500B (Regular Model) — 1-year warranty.
SENTINEL E5000-RT Series — 2-year warranty.
SENTINEL E3500-RT Series — 1-year warranty.
All warranties cover defects in workmanship and/or materials
What does the warranty cover?
The warranty covers manufacturer defects in the jack’s materials or workmanship detected within the warranty period. If the product is found to be defective, you may return it and receive replacement/repair support at no cost to you.
What is required to file a warranty claim?
You must provide:
Your order number
Date of purchase
Where you purchased the jack These must accompany any warranty claim submission.
Do you cover the return shipping cost for warranty claims?
Yes. We will provide a return shipping label and/or reimburse shipping charges for warrantied products within the first 30 days.
When is the warranty void?
Your jack’s warranty becomes void under any of the following conditions:
Any additions, modifications, or alterations made to the jack
Abuse of the jack
Accidental damage or loss
Misuse of the product
Normal wear and tear
Commercial or rental use
Failure to provide reasonable and necessary maintenance or improper care
Does normal wear count as a warranty issue?
No. Normal expected wear is explicitly excluded from warranty coverage.
Does normal wear count as a warranty issue?
No. Normal expected wear is explicitly excluded from warranty coverage.
Are commercial or rental units covered by warranty?
No. Normal No. Any commercial or rental use voids the warranty. Electric tongue jacks must be used only for personal/recreational purposes to remain covered.wear is explicitly excluded from warranty coverage.
What if my jack is damaged during shipping?
If your jack arrives damaged, contact us immediately with proof of damage. We provide a free replacement for items damaged in transit, as noted in your general returns policies.
What if my warranty has expired or is void?
We may still be able to help! Our Refurbish & Renew team can often repair the jack for:
Cost of parts, plus
A $25 service fee (buyer pays shipping)
Can I exchange my electric tongue jack for a different model?
No. Exchanges are not supported due to varying product pricing. Instead, you may return the jack for a refund (within the warranty and policy rules) and then purchase the model you prefer.
If I’m being charged for a return label, what should I do?
Contact us. Return shipping for approved warranty claims is free, and we will supply the appropriate shipping label.
Does modifying the jack—such as rewiring, repainting, or adding accessories—void the warranty?
Yes. Any alteration or addition to the product voids the warranty, even cosmetic changes.
Does improper maintenance affect my warranty?
Yes. Failure to provide reasonable and necessary maintenance constitutes improper care and will void the warranty.
Are incidental or consequential damages covered?
No. The warranty excludes incidental or consequential damages, although some states do not allow this limitation.
What models does the 2-year warranty apply to?
BJ3500CB Premier Jack
SENTINEL E5000-RT jacks Both follow the same rules seen in the BJ3500CB warranty.
What models only have a 1-year warranty?
BJ3500B Standard Jack
SENTINEL E3500-RT jacks These follow the same limitations as the 2-year warranty but with a shorter coverage period.
I’m looking for an A-Frame fitting jack. What do you have to offer?
We offer several A-Frame manual tongue jacks designed to fit standard A-frame trailer tongues:
BJ-5000TW-1 — Top Wind STABILITY
2,000 lbs lifting capacity
5,000 lbs holding capacity
BJ-5000SW-1 — Side Wind A-Frame jack
BD-2000-A — Top Wind, 2,000 lbs
BD-5000TW-SQ-RT — Top Wind, 5,000 lbs LIFTING capacity
Please note: A-Frame jacks do not include mounting hardware due to the wide variation in trailer tongue designs.
I’m looking for a new Side-Mount jack. What do you have?
Our Side-Mount (SM) manual jacks include:
BD-TW-2000-SM — Top Wind, 2,000 lbs
BD-SW-8000-SM — Side Wind, 8,000 lbs
Side-mount jacks are the only manual jacks that include mounting hardware.
3. Manual Tongue Jacks
I’m looking for an A-Frame fitting jack. What do you have to offer?
We offer several A-Frame manual tongue jacks to fit a wide range of trailer needs:
BJ-5000TW-1 – Top Wind STABILITY jack
2,000 lbs lifting capacity
5,000 lbs holding capacity
BJ-5000SW-1 – Side Wind A-Frame jack
BD-2000-A – Top Wind, 2,000 lbs
BD-5000TW-SQ-RT – Top Wind, 5,000 lbs LIFTING capacity
⚠️ Please note: A-Frame jacks do not include mounting hardware due to trailer tongue variations
I’m looking for a new Side-Mount jack. What do you have?
Our Side-Mount (SM) manual jacks include the following options:
BD-TW-2000-SM – Top Wind, 2,000 lbs
BD-SW-8000-SM – Side Wind, 8,000 lbs
✅ Side-Mount jacks are the only manual jacks that include mounting hardware.
I’m looking for a weld-on jack. Can you tell me the part numbers?
Yes. We offer both Tube-Mount and Weld-On (TM/WD) manual tongue jacks in multiple capacities:
BD-5000TW-TM – Top Wind, 5,000 lbs
BD-SW-2000-WD – Side Wind, 2,000 lbs
BD-SW-5000-WD – Side Wind, 5,000 lbs
BD-TW-8000-SQ-RT – Top Wind, 8,000 lbs
BD-SW-8000-WD – Side Wind, 8,000 lbs
⚠️ Weld-on and tube-mount jacks do not include hardware, as installation requirements vary by application.
What does the warranty cover?
All Bastion Distribution manual tongue jacks carry a 6-month limited warranty from the date of purchase. The warranty covers defects in workmanship and materials.
The warranty does not cover:
Normal wear and tear
Abuse, misuse, or accidental damage
Product modifications or alterations
Commercial or rental use
Improper or insufficient maintenance
If a defect is confirmed within the warranty period, we will provide a return shipping label or reimburse shipping costs. Full warranty terms apply
What replacement parts do you offer?
At this time, we have discontinued replacement parts for manual tongue jacks with one exception:
✅ Side-wind plastic cap
No other internal or external replacement parts are currently offered.
I bought your 5,000 lbs top wind, but it’s stamped at 2,000 lbs! What is going on here?!
This is a common point of confusion.
BJ-5000TW-1 (Top Wind STABILITY)
2,000 lbs lifting capacity
5,000 lbs holding capacity
The “5,000 lbs” refers to how much weight the jack can hold while stationary, not how much it can safely lift.
If you need a true 5,000 lbs lifting jack, that would be:
BD-5000TW-SQ-RT – 5,000 lbs LIFTING capacity
Where is the hardware at?
Hardware availability depends on the jack style:
✅ Included: Side-Mount (SM) jacks
❌ Not Included: A-Frame and Weld-On / Tube-Mount jacks
Due to the wide variation in trailer tongues and installation requirements, hardware is only included with side-mount models.
I’m looking for a weld-on jack. Can you tell me the part numbers?
Yes. We offer the following Tube-Mount / Weld-On (TM / WD) manual tongue jacks:
BD-5000TW-TM — Top Wind, 5,000 lbs
BD-SW-2000-WD — Side Wind, 2,000 lbs
BD-SW-5000-WD — Side Wind, 5,000 lbs
BD-TW-8000-SQ-RT — Top Wind, 8,000 lbs
BD-SW-8000-WD — Side Wind, 8,000 lbs
Weld-on and tube-mount jacks do not include mounting hardware, as installation requirements vary by application.
Which manual tongue jack do I need?
Choosing the correct manual tongue jack depends on how your trailer is built and how much weight you need to lift:
A-Frame trailers Choose an A-Frame jack. These fit standard A-frame couplers and are available in top-wind or side-wind configurations.
Straight-tongue trailers with bolt-on mounting plates Choose a Side-Mount jack. These are the easiest to install and include mounting hardware.
Custom or heavy-duty trailers Choose a Weld-On or Tube-Mount jack for a permanent, heavy-duty installation.
Unsure about capacity? Make sure you are selecting a jack based on lifting capacity, not holding capacity. If you’re unsure, contact us before purchasing and we’ll help you choose the correct model.
4. Marine Jacks
What types of marine jacks do you offer?
We offer Single Wheel and Double Wheel marine trailer jacks.
Single wheel models are identified by part numbers containing CW-1
Double wheel models are identified by part numbers containing CW-2
This allows customers to choose the wheel configuration that best fits their trailer’s weight and stability needs.
How are Bastion Distribution marine jacks mounted?
All of our marine trailer jacks are side-mount jacks. They ship with the required mounting hardware, making installation straightforward without the need to purchase additional brackets or bolts.
What is the warranty period for marine trailer jacks?
All Bastion Distribution marine trailer jacks include a 6-month limited warranty from the date of original purchase.
This warranty covers defects in workmanship and/or materials under normal, intended use.
When is the marine jack warranty void?
The warranty will be void if any of the following occur:
Additions, modifications, or alterations to the product
Abuse of the jack
Accidental damage or loss
Misuse of the product
Normal expected wear and tear
Commercial or rental use
Failure to provide reasonable and necessary maintenance (improper care)
These conditions immediately void warranty coverage
Is normal wear and tear covered under warranty?
No. Normal expected wear is not considered a defect and is specifically excluded from warranty coverage
Are marine jacks covered if used commercially or as rental equipment?
No. Any commercial or rental use voids the warranty.
Marine trailer jacks must be used for personal or recreational purposes only to remain eligible for coverage
Does modifying my marine jack void the warranty?
Yes. Any modification or alteration—including structural changes, added accessories, or non-approved parts—will void the warranty, even if the modification seems minor or cosmetic
What maintenance is required to keep my warranty valid?
Customers must provide reasonable and necessary maintenance. Failure to properly care for the jack—such as neglect, corrosion from improper storage, or lack of basic upkeep—is considered improper care and voids the warranty
Are replacement parts available for marine trailer jacks?
We typically offer replacements for small, non-structural items, such as:
Handles
Bolts
Minor external hardware
However, we do not offer replacements for major components, including:
Drop legs
Wheels
Casing tubes or main structural components
If these parts are damaged due to use, accidents, or wear, they are not covered under warranty.
What should I do if my marine jack arrives damaged?
If your marine jack is damaged during shipping, contact us immediately with clear photos or video showing the damage.
Once proof is provided, we will arrange a free replacement in accordance with our shipping-damage policy, as outlined in the general Q&A guidelines
Can I exchange my marine jack for a different model?
No. We do not offer direct exchanges due to varying product prices.
You may return your jack for a refund—provided it is within the warranty period and the warranty has not been voided—and then place a new order for a different model, following our standard return policy
5. Contact Information
How can I contact customer service?
You can reach our customer service team by emailing support@gobastion.net or by calling (574) 651-9997
What are your business hours?
Our business hours are Monday through Friday from 9:00am to 5:00pm EST.
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at support@gobastion.net.
Do you have a physical address?
Yes, we do have a physical address. Our headquarters is located at 3500 Lexington Park Dr, Elkhart, IN 46514
